Return Policy

We offer a 7-day money back guarantee (from received date) for defective products. Email your intent for a product return to pcqonline@pcq.com.my. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days. All returns must be in all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. 

To return your products, please send the whole product(s) back with its original packaging to:

PCQ HAIR & BEAUTY PORDUCTS SDN BHD 

Lot 3705 Block A, Jalan 7/5,

Taman Industri Selesa Jaya, Balakong,

43300 Seri Kembangan, Selangor, Malaysia.

ATTN: ONLINE CUSTOMER SERVICE

We are always here to help, if you have questions, please email to pcqonline@pcq.com.my , call or whatsapp our customer service team at 016-228 1366.

Refund Policy

Unless otherwise specified for particular products, we shall refund your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

Exchange policy

We will be happy to exchange any products in good condition with the original receipt within 7 days of purchase. Exchange can be made for any product of the same or higher value (top up required). Products exchange must be in good sellable condition with the packaging.

The Management reserves the right to amend its terms and conditions without prior notice.